Collector information
Returns & cancellations
Clear arrangements before a commitment.
Questions about a painting, its condition and presentation are best discussed before confirming a purchase.
The full purchase, cancellation and return policy will be published before sales open. This page does not yet set return windows or refund terms.
Before purchase
Ask for any details you need about the original work, its dimensions, presentation and delivery. The agreed quote should make clear what is included.
Changes or cancellations
Contact Jiusi if you need to change a proposed purchase or delivery arrangement. Any applicable conditions must be confirmed as part of the purchase terms.
A concern on arrival
If a painting or parcel arrives with a problem, retain the packaging and contact Jiusi with the work reference and photographs. This information helps establish what happened and the appropriate next steps.